Terms & Conditions

These terms and conditions explain the rules that apply when you access or use Spinsup Casino. Please read them carefully before creating an account, depositing funds or playing games. By using the website, you confirm that you understand and agree to these terms, together with any additional rules shown for particular products, promotions or services.

Spinsup Casino holds a licence from the Tobique Gaming Commission (No. 0000002) and a licence from the Comoros AOFA (No. ALSI-202508056-FI2), providing a regulated framework for player protection and account security.

1. General terms

These terms form an agreement between you and the operator of Spinsup Casino. They apply to your use of the website, your player account, deposits, withdrawals, casino games, promotional activities and any related services made available through the site. If you do not agree with these terms, you must not use Spinsup Casino.

The website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking the laws that apply to you before accessing or using the service. Spinsup Casino does not invite anyone to use the website where online gambling is prohibited or restricted.

You must be at least the legal gambling age applicable in your location. You may be asked to provide evidence of your age and identity before an account can be opened, used or paid. Providing false, incomplete or misleading information may result in restrictions, suspension or closure of your account.

These terms may be updated from time to time to reflect changes to the service, legal requirements, security procedures or business practices. The current version will apply when you use the website. Where appropriate, important changes may be brought to your attention through the website or your account.

Account responsibilities

You may create and use only one personal account unless the operator expressly permits otherwise.
You must keep your login details confidential and take reasonable steps to prevent unauthorised access.
You must provide information that is accurate, current and complete, and update it when circumstances change.
You must not allow another person to use your account or use another person’s account.
You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
You are responsible for activity carried out through your account where you have failed to protect your access details.

2. Deposits, withdrawals and account funds

Available payment methods, processing conditions and any applicable requirements are shown on the website or during the relevant transaction process. You should use a payment method held in your own name unless the operator has clearly permitted another arrangement. Transactions may be reviewed for security, identity, fraud prevention and compliance purposes.

You must not deposit funds using a payment method that you are not authorised to use. The operator may delay, reject or reverse a transaction where information is missing, a payment is disputed, activity appears unusual, or a transaction does not meet applicable legal or operational requirements.

You should only deposit money that you can afford to lose. Deposits are for participation in the services and must not be used to meet essential living costs, repay debts or create financial pressure. You should consider setting personal limits before playing and avoid chasing losses.

Withdrawal requests may be subject to account verification, source-of-funds checks, transaction reviews and any rules displayed for the relevant service. The operator may request documents or further information before releasing funds. Processing times can vary depending on the payment method, review requirements and external providers.

You remain responsible for checking that transaction details are correct before confirming a deposit or withdrawal. Subject to applicable law, the operator may correct obvious errors, investigate irregular transactions and take reasonable action where funds have been obtained through fraud, misuse or a breach of these terms.

Verification and compliance

Spinsup Casino may carry out customer identification, age verification, financial checks and other compliance reviews. You agree to provide requested information within a reasonable period. If you do not provide suitable information, the operator may limit access to the account, restrict transactions or close the account in accordance with applicable requirements.

3. Games, promotions and fair use

Games are provided for entertainment. The outcome of games that use randomised systems is determined by the relevant game technology and applicable rules. You accept the result of a completed game round, except where the operator determines that an error, technical failure, security issue or other event requires the result to be reviewed.

Game rules, minimum and maximum stake information, eligibility conditions and other product details may appear within the website. You should review these details before playing. If there is a material technical problem, the operator may suspend a game, void affected activity or take another appropriate action, subject to applicable law.

Any promotion, bonus, competition or reward may have separate terms. Those terms can include eligibility requirements, participation steps, expiry conditions, wagering or playthrough requirements, stake restrictions, game exclusions and withdrawal conditions. You should read the relevant promotional terms before taking part.

Promotions are generally intended for one person, household, device or payment method unless the specific offer states otherwise. The operator may refuse or remove a reward where it reasonably believes that an offer has been abused, duplicated, manipulated or used in breach of its terms.

Prohibited conduct

Using automated software, bots, scripts or tools intended to interfere with the website or games.
Attempting to exploit a software defect, pricing error, technical weakness or promotional mistake.
Colluding with other players or using dishonest methods to gain an unfair advantage.
Opening duplicate accounts to avoid restrictions or obtain a benefit more than once.
Using stolen, unauthorised or disputed payment details.
Attempting to disrupt, damage or gain unauthorised access to the website, systems or other accounts.

Where prohibited conduct or a serious breach is suspected, the operator may investigate and take proportionate action. This may include cancelling activity, withholding an affected reward, restricting an account or referring matters to relevant authorities where required.

4. Responsible gambling, privacy and legal information

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. If gambling stops being enjoyable, affects your finances or causes concern for you or someone close to you, stop playing and seek support. Tools may be available to help you set deposit, spend or session limits, take a break or exclude yourself from the service.

You can contact the service through the support options displayed on the website to ask about account restrictions, safer gambling tools or account closure. Requests may be subject to reasonable identity and security checks. A restriction or exclusion should be treated seriously, and you must not attempt to bypass it by creating or using another account.

Personal information is handled in accordance with the applicable privacy information published by Spinsup Casino. This may include information used to open and manage your account, verify identity and age, process transactions, provide support, maintain security, meet legal obligations and improve the service. You should review the Privacy Policy for further information about collection, use, storage and disclosure.

Website use and liability

The website may be changed, interrupted, suspended or withdrawn at any time, including for maintenance, security or operational reasons. The operator aims to keep information accurate and services reliable but does not guarantee that the website will always be available, error-free or suitable for every purpose.

To the extent permitted by law, you use the website at your own risk. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Any limitation of liability applies only to the extent permitted by law.

If a provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms and any additional service rules should be read together with applicable laws and the privacy information provided on the website.

Questions and complaints

If you have a question, believe there is an issue with your account or wish to make a complaint, use the support or contact options available on the Spinsup Casino website. Provide enough information for the matter to be identified, while avoiding the unnecessary submission of sensitive information through unsecured channels. Complaints will be reviewed in accordance with the operator’s applicable procedures.

By continuing to use Spinsup Casino, you confirm that you have read these terms, understand the responsibilities they describe and agree to comply with them. If you do not understand any part of the terms, you should obtain independent advice before using the service.