Privacy Policy

This Privacy Policy explains how Spinsup Casino handles personal information when you visit our website, create or use an account, contact support, or use our gambling services. We aim to collect only information that is reasonably required to operate the site, meet our legal responsibilities, protect players and support a secure gaming environment.

Spinsup Casino holds a licence from the Tobique Gaming Commission (No. 0000002) and a licence from the Comoros AOFA (No. ALSI-202508056-FI2), providing a regulated framework for player protection and account security.

Information we may collect

When you use Spinsup Casino, we may handle information that identifies you, relates to your account, or helps us understand how the website and services are used. The information collected depends on the services you access, the choices you make and the checks that may be required before or during your use of the site.

Account and contact information

This may include your name, date of birth, residential details, username, password, telephone details and email address. We may also record information you provide when you contact customer support, submit a query, make a complaint, take part in a promotion or otherwise communicate with us.

Identity and verification information

To verify identity, age, eligibility and account ownership, we may request documents or other information. This can include identity documents, proof of address, information about your source of funds and details needed for responsible gambling, anti-fraud or security checks. We handle verification information carefully and use it for legitimate operational and legal purposes.

Payment and transaction information

We may keep records of deposits, withdrawals, wagers, winnings, bonuses where applicable, payment methods and transaction history. Payment providers may process payment details on our behalf. We may receive information needed to confirm a transaction without necessarily receiving or storing complete payment card details.

Technical, device and usage information

When you browse or use the website, we may collect information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, referring pages, pages viewed, access times and interactions with the site. We may also record information about account logins, security events and general usage patterns.

Cookies and similar technologies

Spinsup Casino may use cookies and similar technologies to keep the website working, remember preferences, support account functions, improve performance, understand traffic and help detect unusual activity. Some cookies may be placed by service providers that support website, analytics, security or payment functions. You can manage or delete cookies through your browser settings. Disabling certain cookies may affect how parts of the website operate.

How we use information

We use personal information for purposes connected with providing and administering our services. We seek to use information fairly, transparently and only where there is a suitable reason to do so. Depending on the circumstances, this may include the following purposes:

Creating, maintaining and administering your account.
Processing deposits, withdrawals and other account transactions.
Confirming your identity, age, account ownership and eligibility to use the services.
Carrying out anti-fraud, anti-money-laundering, security and risk-management checks.
Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
Providing customer support, responding to questions and handling complaints.
Operating, maintaining, testing and improving the website, products and services.
Understanding website use, measuring performance and fixing technical problems.
Communicating with you about your account, service notices, security matters and important changes.
Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis.
Supporting responsible gambling processes and responding to requests for help or account controls.
Meeting legal, regulatory, tax, accounting, court or law-enforcement requirements.

We do not use your information for purposes that are incompatible with the reason it was collected unless we have a lawful basis to do so or are required or permitted by applicable requirements. Where marketing communications are sent, you can use the unsubscribe option in the message or contact us to withdraw your consent.

Sharing information

We may share relevant information with service providers that help operate the website and services. These providers may support payment processing, identity verification, fraud prevention, information technology, hosting, customer support, communications, analytics, security and professional services. They are expected to handle information according to appropriate instructions and security requirements.

Information may also be shared where necessary to comply with legal obligations, respond to valid requests from authorities, protect players or the public, investigate suspected fraud or unlawful conduct, enforce our terms, or protect our rights and property. If our business structure or services change, information may be transferred as part of that change, subject to appropriate safeguards.

International handling

Some service providers or systems may be located outside Australia. Where personal information is handled internationally, we take reasonable steps to support appropriate protection and require relevant providers to apply suitable security and confidentiality measures. The safeguards that apply can depend on the service and the location involved.

Security, storage and retention

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, disclosure, loss or destruction. These measures may include access controls, account security processes, monitoring, encryption or other safeguards appropriate to the nature of the information and the risks involved.

No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a strong password, avoid sharing access to your account and contact support promptly if you believe your account or information may have been compromised.

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, business records and legal compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, we may securely delete it, anonymise it or retain it in a form that no longer identifies you, subject to applicable requirements.

Your account and communications

You are responsible for ensuring that information supplied to us is accurate and kept up to date. If your details change, updating them through the available account tools or contacting support can help us provide services correctly and complete necessary checks. We may need to verify a request before changing account or personal information.

Your privacy rights and questions

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of your information, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@spinsupcasino.wtf. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may ask for reasonable information to confirm your identity and protect against unauthorised requests.

Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
Deletion: ask us to delete personal information where it is no longer needed or where applicable requirements allow deletion.
Marketing consent: withdraw consent to marketing communications at any time. You can also use the unsubscribe option in a marketing message where available.

A deletion request may not result in immediate or complete deletion where information must be retained for legal, security, fraud-prevention, dispute-resolution or other legitimate purposes. Closing an account also does not automatically remove every record associated with it. We will explain relevant limitations where they apply.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or applicable requirements. The updated version will be made available on the website, and the date or version may be changed where appropriate. We encourage you to review this page periodically so you remain informed about how information is handled.

By continuing to use the website after an updated policy is published, you acknowledge the updated information to the extent permitted by applicable requirements. If you have questions about this policy or how your information is handled, please contact support@spinsupcasino.wtf.