Responsible Gaming

Spinsup Casino is committed to supporting safer gambling. Gambling should be an enjoyable form of entertainment, not a way to make money or manage financial difficulties. Take time to understand the risks, set limits before you play and never gamble more than you can afford to lose.

Spinsup Casino holds a licence from the Tobique Gaming Commission (No. 0000002) and a licence from the Comoros AOFA (No. ALSI-202508056-FI2), providing a regulated framework for player protection and account security.

Gamble for entertainment

Gambling outcomes are determined by chance. No strategy can guarantee a win, and past results do not predict future results. Every bet carries a risk of losing money, so only use funds that are available for entertainment after essential expenses have been covered.

Before you begin, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost, not as an investment. Once your budget or time limit has been reached, stop playing. Do not increase your stakes to recover losses, and do not borrow money or use credit to gamble.

Set a spending limit before each gambling session.
Set a time limit and take regular breaks.
Keep gambling separate from household bills and other financial commitments.
Do not chase losses or try to win back money you have lost.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Remember that it is acceptable to stop while you are ahead.

Gambling should never be used as a solution to financial, personal or emotional problems. If gambling is affecting your wellbeing, relationships, work or finances, take a break and consider speaking with an independent support service.

Tools to help you stay in control

Account controls can help you manage your gambling. Depending on the features available to you, you may be able to set deposit, loss, wagering or session limits, take a temporary break, or request that your account is closed. Limits are intended to support your decisions and should be set before you start playing.

Taking a break

A temporary break can prevent you from accessing your account for a selected period. During a break, do not open another account or use another person’s account to continue gambling. If you believe you need more lasting support, consider requesting account closure or self-exclusion.

Self-exclusion

Self-exclusion is a formal request to stop gambling with a gambling provider for a chosen period or until further notice. To request self-exclusion or account closure, use the responsible gaming or account support options available on the site. You may be asked to confirm your identity and the period of exclusion.

Self-exclusion is an important step, but it works best when combined with practical changes. Consider blocking gambling websites and applications, removing stored payment methods, asking your bank about available gambling transaction controls, and telling a trusted person that you are taking a break.

Choose a limit, break or exclusion period that reflects your needs.
Do not attempt to bypass an account restriction.
Do not create additional accounts during a restriction or exclusion period.
Ask for help if you are finding it difficult to maintain your decision.
Review your gambling habits regularly, even if you have not experienced serious problems.

Recognising when gambling may be a problem

Problem gambling can affect anyone. It is not defined by how much money a person earns or loses. The important question is whether gambling is becoming difficult to control or causing harm. Early action can make it easier to regain control.

You may wish to pause and seek support if you regularly think about gambling, spend more time or money than planned, increase your stakes to feel the same excitement, or keep playing after deciding to stop. Other warning signs include chasing losses, hiding gambling from family or friends, borrowing money, selling possessions, missing work or responsibilities, or feeling anxious, guilty or distressed about gambling.

You gamble with money intended for rent, bills, food or other essentials.
You continue gambling despite financial or relationship problems.
You feel restless or irritable when trying to cut back.
You need to gamble with larger amounts to get the same feeling.
You return to gambling to escape stress, loneliness or low mood.
You make repeated unsuccessful attempts to stop or reduce gambling.

If any of these signs sound familiar, stop gambling and seek support. You do not need to wait for a crisis before asking for help. Speaking openly with someone you trust can be a useful first step.

Support in Australia

Free and confidential gambling support is available to people in Australia, including family members and friends affected by someone else’s gambling. You can contact a gambling help service in your state or territory, speak with a qualified counsellor, or consult your doctor or another health professional. Independent services can help with budgeting, emotional support, relationship concerns and strategies for stopping or reducing gambling.

If you are in immediate danger, feel unable to keep yourself safe or are experiencing a mental health emergency, contact emergency services or a crisis support service in your area. If gambling has contributed to serious financial stress, consider seeking independent financial counselling before taking on further debt.

Protecting young people and vulnerable people

Gambling accounts are for adults who meet the applicable legal requirements. Children and young people must not use the site. Keep account credentials, devices and payment methods secure, and never allow another person to use your account. Use device controls or website blocking tools where appropriate to reduce unintended access.

Our approach

We may use account information and observed activity to help identify behaviour that could indicate gambling harm. Where appropriate, we may contact you, recommend a break, suggest limits or provide information about support options. We may also restrict or close an account where required by applicable law, our policies or responsible gaming procedures.

Responsible gaming settings and support options may vary by account and location. For information about available controls, review the account area or contact support through the channels provided on this website. Please do not provide sensitive personal information through public forums or unofficial channels.