Betting Rules

These Betting Rules explain the general terms that apply when you place bets or play games through Spinsup Casino. They are intended to help players in Australia understand how wagers are accepted, recorded and settled. Please read these rules together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information before using the service.

Spinsup Casino holds a licence from the Tobique Gaming Commission (No. 0000002) and a licence from the Comoros AOFA (No. ALSI-202508056-FI2), providing a regulated framework for player protection and account security.

1. General betting conditions

By opening an account, accessing the website or placing a wager, you confirm that you have read and understood the rules that apply to your use of Spinsup Casino. These rules may apply to casino games, promotional activities, competitions and any other betting product made available through the service. Product-specific rules may also be displayed on a game page or within the relevant promotion.

You are responsible for checking the rules before placing a bet. If a product has special conditions, those conditions will apply in addition to these general Betting Rules. Where there is an inconsistency between general information and a specific game or promotion rule, the specific rule will generally apply to that product or activity.

The service is intended only for people who are legally permitted to use online gambling services in their location. You must meet all applicable age, identity, residency and other legal requirements. You must not access or use the service if doing so would breach any law or regulation that applies to you.

You must provide accurate, current and complete account information.
You must use only your own account and payment methods that you are authorised to use.
You must keep your login details secure and notify the operator if you suspect unauthorised access.
You must not use the service for unlawful activity, fraud, money laundering or any other improper purpose.
You must not allow another person to place bets or play games through your account.

2. Placing and accepting bets

A bet is treated as placed when the relevant transaction has been submitted through the website and accepted by the system. A selection shown on screen, a completed game action or an instruction to place a wager does not necessarily mean that the bet has been accepted. You should check your account history or bet confirmation where available.

Bets must be placed using the available interface and within any limits, restrictions or conditions shown at the time. The operator may set or change minimum and maximum bet amounts, account limits, game availability and other product conditions. Any applicable limit will be displayed or communicated through the service where appropriate.

You should check the details of every wager before confirming it. This includes the selected game, stake, number of entries, any applicable odds or displayed return, and the account or payment method being used. Once a bet has been accepted, it may not be changed, cancelled or withdrawn unless the relevant product rules expressly allow this.

The operator may refuse, restrict, suspend or void a bet where permitted by the applicable terms. This may include circumstances involving an obvious error, technical failure, suspected fraud, duplicate transactions, prohibited conduct, an account restriction or a breach of these rules. Where a bet is voided, the treatment of the stake will depend on the circumstances and the applicable rules.

Technical interruptions and errors

The service depends on internet connections, software, payment services and other technical systems. A delay, interruption, display error or communication failure may prevent a bet from being accepted or may affect how information is shown. If there is a difference between information displayed in a temporary error and the official transaction or game record, the official record may be used to determine the outcome.

You should not continue placing wagers if you believe there is a system error or if the status of a bet is unclear. Contact the available support channel through the website and keep any relevant transaction details, screenshots or account history information.

3. Game results, settlement and payments

Game results and bet outcomes are determined using the rules and settlement method applicable to the relevant product. For games using random outcomes, results are generated by the game system in accordance with the product design. For other products, the result may depend on the published event, result source or settlement information identified in the applicable rules.

A result is normally settled after the required outcome or game event has been determined and recorded. Where a result is changed, corrected or found to have been published in error, the bet may be reviewed and adjusted in accordance with the applicable rules. The operator may use reliable records and recognised information sources when determining the correct outcome.

Any displayed winnings, balances or returns are subject to verification and the terms applying to the account and product. A credit made in error does not create a right to keep or withdraw the amount. If an incorrect payment or credit is identified, it may be reversed or recovered where permitted.

Withdrawals and other account payments may be subject to identity checks, payment verification, security reviews, minimum or maximum thresholds and other conditions stated on the website. Processing times can vary according to the payment method, verification requirements and external financial institutions. You should ensure that your account information and payment details are accurate.

Only one personal account should be used unless the operator has expressly approved another arrangement.
Funds must not be deposited or used through a payment method belonging to another person without authorisation.
The operator may delay a transaction while required checks are completed.
Applicable fees, taxes or financial institution charges may affect a transaction where disclosed or permitted.
You should review your account statement and report an unrecognised transaction promptly.

4. Prohibited conduct and account action

Fair play is required at all times. You must not interfere with the operation of the website, exploit a software fault, use automated tools or scripts, manipulate a game, conceal the source of funds or attempt to obtain an unfair advantage. You must also not collude with other users or use the service in a way that could damage its security, integrity or availability.

The operator may investigate activity that appears unusual, unsafe, unlawful or inconsistent with these rules. During a review, access to an account, game, promotion, deposit or withdrawal may be restricted. Information may be requested to confirm identity, source of funds, account ownership or compliance with applicable requirements.

If a rule is breached, or if an account is used improperly, the operator may take action permitted by the applicable terms. This may include cancelling or voiding affected bets, removing ineligible promotional benefits, limiting account activity, suspending access or closing the account. Any action will be considered in light of the relevant circumstances and legal obligations.

You must not attempt to avoid a restriction, self-exclusion, account closure or responsible gambling control by opening another account or using another person's details. If you are concerned about your gambling, stop playing and use the responsible gambling tools and support information available through the website.

5. Questions, complaints and responsible play

If you believe a bet has been recorded or settled incorrectly, review your account history first and raise the issue through the support method available on the Spinsup Casino website. Include enough information to identify the account and transaction, such as the date, game, stake, reference number and a clear explanation of the concern. Do not send passwords or other unnecessary security information.

Complaints are reviewed using available account, transaction and system records. You may be asked to provide further information before a final response can be given. The applicable Terms and Conditions explain any further review or dispute process that may be available. Keeping copies of relevant confirmations and communications can help with an investigation.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and avoid wagering more than you can afford to lose. Take regular breaks, do not gamble when upset or under the influence of alcohol or other substances, and never borrow money to gamble.

Set personal deposit, spend or time limits where those tools are available.
Use time-outs or self-exclusion if you need to stop gambling for a period or indefinitely.
Do not chase losses or increase stakes because of a previous result.
Ask for help if gambling is affecting your finances, relationships, work or wellbeing.
Review the Responsible Gambling information on the website for available support options.

These Betting Rules may be updated from time to time to reflect changes to the service, products or legal requirements. The current version published on the website applies from its stated effective date. You should review the rules regularly and before placing bets.